Customer Service: What Southwest Knows And You Don't (Hint: Being Nice Isn't ... - Forbes

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Source: southwest - Google News http://news.google.com/news/url?sa=t&fd=R&usg=AFQjCNEhz0bVFSvnMr9sM4uTjWNu655IUA&url=http://www.forbes.com/sites/micahsolomon/2013/09/20/not-hiring-jerks-isnt-enough-your-systems-have-to-love-your-customers-too/