Comment on Southwest passengers who don't show up will lose ticket's value

"In the past, there was little incentive to cancel because Southwest let customers use the value of the unused ticket toward another flight within one year.

That meant seats flew empty when Southwest could have sold them to somebody else."

Another example of "no good deed ever goes unpunished."

Source: southwest - Yahoo! News Search Results http://neighbors.denverpost.com/viewtopic.php?p=3155788